Legal Name
T.H.E Services LLC
Brands
WeLink, WeShop, Taste of Nations
Address
2-7-20 Kita Aoyama, Minato-ku, Tokyo, Japan 107-0061
Phone Number
+81 (0) 3-4212-3805
Hours: 10:00 – 17:00 (excluding weekends and holidays)
info@welink.jp
Head of Operations
Maki Kawakita
Additional Fees
Processing fee of 2.7%
Products and Services
WeLink provides services and sells/rents exhibition products such as booths, furniture, and other exhibition-related items.
Exchanges & Returns Policy
- Refunds Generally not offered. In exceptional cases, where services are prepaid and work has not begun, refunds may be considered on a prorated basis.
- Prorated Refunds If unable to proceed with services post-payment, contact us. Refund eligibility will be assessed based on the extent of unused services. Requests must be made within one month of delivery.
- Product Returns Product returns for sold or rented items must be initiated within 7 days of receipt. Items must be in original condition. Contact customer support for return authorization and instructions.
- Cooling-Off Period Consumers have the right to cancel the service within a designated cooling-off period, in accordance with applicable laws.
Delivery Times
As per project scope agreed with the client. For products, delivery times will be confirmed at the time of order.
Accepted Payment Methods
Credit card & bank transfer (by exception)
Payment Period
Credit card payments are processed immediately. Bank transfers are expected at the time of accepting terms of engagement.
Price
Varies based on project scope and engagement letter. Product prices are as listed on the website or as agreed upon during the order process.
Complaint Handling
If you have any complaints or disputes regarding our services, please contact us at info@welink.jp. We are committed to resolving issues in a fair and timely manner.
Consumer Rights and Disclosure
Service Details All service details, pricing, and terms are clearly presented on the website.Contracts: Terms of the contract are clearly outlined at the time of engagement.
- Service Details All service details, pricing, and terms are clearly presented on the website.
- Contracts Terms of the contract are clearly outlined at the time of engagement.
- Product Returns Product returns for sold or rented items must be initiated within 7 days of receipt. Items must be in original condition. Contact customer support for return authorization and instructions.
- Cooling-Off Period Consumers have the right to cancel the service within a designated cooling-off period, in accordance with applicable laws.
Prohibited Conduct
False Advertising All advertisements are truthful and not misleading.
Governing Laws
Japanese law governs these Terms of Use, and their interpretation and application.
Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after changes constitutes acceptance of the new Terms.
Contact Information
If you have questions or comments about these Terms, please contact us at:
WeLink
by T.H.E Services LLC
2-7-20 Kita Aoyama, Minato-ku, Tokyo, Japan 107-0061
Email: info@welink.jp